Privacy Policy

Ntempa ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, shipment tracking, booking, partner application, and related services.

This policy applies to information handled through the Ntempa website and related public services. Where consent is required, we ask for it separately and provide controls to change your choice.

1. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our services.

• Contact information, such as name, email address, and phone number when you contact us, subscribe for updates, submit a booking request, or apply as a partner.
• Business information, such as business name, address, operating details, and website when applying to use Ntempa.
• Shipment information, such as tracking references and shipment details needed to provide booking and tracking workflows.
• Usage data, such as pages visited, interactions, browser type, device type, IP address, and referring URLs collected through analytics tools only after you consent, or through security tools where needed to protect a requested service.
• Cookies and similar technologies used for necessary preferences, reliability, security, and—when you choose to allow them—analytics and user-experience improvements.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services.
• Process partner applications, booking requests, contact requests, and related communications.
• Send transactional notifications related to shipments, including status updates by SMS, email, or in-app channels.
• Respond to inquiries and provide customer support.
• Improve our services through analytics, debugging, reliability monitoring, and usage patterns.
• Detect, prevent, and respond to fraud, abuse, security incidents, and service misuse.
• Comply with applicable legal obligations.

3. Information Sharing

We do not sell your personal information. We may share information in the following circumstances:

• Service providers that help operate our services, such as cloud infrastructure, analytics, email, SMS, security, and support vendors.
• Logistics partners when needed to coordinate pickup, delivery, customer communication, and shipment operations.
• Legal, safety, or compliance reasons, including when required by law, court order, government request, or to protect the rights and safety of Ntempa, users, partners, or the public.
• Business transfers, such as a merger, acquisition, financing, reorganization, or sale of assets.

4. Data Retention

We retain information for as long as necessary to provide the services, support logistics operations, resolve disputes, maintain security, meet legal obligations, and operate our business. Shipment, billing, and operational records may be retained longer where needed for audits, tax, disputes, fraud prevention, legal obligations, or partner operations.

5. Data Security

We use reasonable technical and organizational safeguards to protect information from unauthorized access, disclosure, alteration, or destruction. These safeguards include encrypted data transmission, access controls, monitoring, and regular security review.

No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict use of certain personal information. You may also opt out of marketing communications by using unsubscribe links or contacting us.

7. Cookies And Analytics Choices

We keep optional analytics off until you provide consent. If you allow analytics, we use Google Analytics and Microsoft Clarity to understand aggregate website use and improve the experience. You can reject analytics without losing access to the website and can change your choice at any time using Cookie settings in the footer.

We also respect an active Global Privacy Control signal by keeping analytics off. For cookie names, purposes, typical durations, and instructions for changing your preference, read our Cookie Policy.

8. Third-Party Links

Our services may link to third-party websites or services that we do not operate. We are not responsible for those third parties' privacy practices and encourage you to review their policies.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we collected such information, we will take steps to delete it promptly.

10. Changes To This Policy

We may update this Privacy Policy from time to time. We will update the effective date when changes are posted. Your continued use of the services after changes are posted means you accept the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact Ntempa at support@ntempa.com.